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THE LITTLE DETAILS
Everything you need to know about getting your Moskito Blue pieces to your doorstep, and what to do if something isn't quite right.
We know how exciting it is waiting for your order! Here's everything you need to know about our delivery options.
Estimated delivery within 5–7 business days, depending on your location.
Estimated delivery within 3–5 business days, depending on your location.
Spend $150 or more in a single transaction and automatically receive complimentary Express Shipping within Australia. This offer does not apply to international orders.
We offer standard shipping to New Zealand for a flat rate of $25. Delivery times vary depending on your location and international postal services. Free shipping offers do not apply to New Zealand orders.
Need something a little sooner? Our personal local delivery service offers delivery within 24–48 hours to selected eastern Melbourne suburbs.
Eligible postcodes: 3796, 3765, 3138, 3116, 3137, 3136, 3770 and 3140.
All orders are carefully picked, packed and dispatched within 24 hours of being placed.
Orders placed after 2pm on Friday, over the weekend or on a public holiday will be dispatched the following business day.
Delivery timeframes are estimates and may vary depending on your location and postal service conditions. For further information, visit Australia Post.
SHOP WITH CONFIDENCE
We want you to absolutely love your Moskito Blue purchases. But we understand that sometimes a piece just isn't quite right, especially when shopping online.
If you've changed your mind, we offer eligible returns within 21 days of purchase, with the option of a refund to your original payment method or store credit.
To be eligible for a change-of-mind return, please ensure:
Items purchased from our Final Sale section are not eligible for change-of-mind refunds or store credit. Full-priced items purchased during a promotional sale remain eligible, provided they meet the conditions above.
Simply lodge your eligible change-of-mind return through our online returns portal before sending your item back.
START A RETURNOnce you've lodged your return, please post your item within 3 business days.
Once your return has arrived, please allow 3–5 business days for us to process it. Refunds are issued to your original payment method, excluding original freight costs for change-of-mind returns, or you may choose store credit.
Your bank or payment provider may require additional time for a refund to appear in your account.
If you'd like to exchange an item for a different size, we recommend purchasing your preferred size as a new order and lodging a return for the original item. This helps ensure your new size doesn't sell out while your return is on its way back to us.
Our complimentary local returns service is temporarily unavailable while we arrange a new location.
If you'd like to enquire about returning an eligible item at one of our upcoming pop-up shops, please email us before visiting so we can confirm arrangements.
Your rights under the Australian Consumer Law are not affected by our change-of-mind returns policy, including the 21-day timeframe or Final Sale exclusions.
If you believe your item is faulty or does not meet the consumer guarantees, please contact us so we can assist with an appropriate remedy. Depending on the circumstances, this may include a repair, replacement or refund, together with reimbursement of reasonable return costs where required by law.
We're always happy to help.
GET IN TOUCH